Terms of service

1. Overview

Welcome to Leyvuna. Throughout this website, the terms “we,” “us,” and “our” refer to Lyvuna, operated by Ley

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and our associated policies.

These Terms apply to all visitors, customers, and users of our website. Please read them carefully before making a purchase.

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws.

2. Products and Information

Lyvuna offers facial skincare and beauty accessories designed for personal care and everyday beauty routines.

We aim to provide accurate product descriptions, images, specifications, and usage instructions.

However, slight variations in colour, appearance, or packaging may occur due to lighting, screen settings, or manufacturing differences.

Our products are intended for cosmetic and personal care purposes unless otherwise expressly stated. They are not intended to diagnose, treat, cure, or prevent medical conditions.

Individual experiences and results may vary. Customers should follow the product instructions and discontinue use if irritation or discomfort occurs.

3. Orders and Acceptance

By placing an order through our website, you confirm that:

• The information you provide is accurate and complete.

• You are legally capable of entering into a purchase agreement.

• You are purchasing products for lawful purposes.

After placing an order, you will receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, payment verification issues, pricing errors, or product unavailability.

If payment has already been collected for an order we cancel, we will issue a refund to the original payment method.

4. Pricing and Payment

Prices are displayed in the currency applicable to your selected shopping region, where supported.

The total price, applicable taxes, shipping charges, and any additional fees collected by us will be displayed before you complete your purchase.

Payments are processed through the secure payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We reserve the right to update product prices and promotions. Price changes will not affect orders already accepted.

Your bank or payment provider may apply currency conversion charges or other fees outside our control.

5. Shipping and Delivery

Lyvuna offers shipping to selected international destinations, including the United Kingdom, Australia, and New Zealand.

Available shipping options, estimated delivery times, and shipping costs are provided during checkout or in our Shipping Policy.

Delivery estimates may vary depending on destination, customs processing, courier operations, and other circumstances.

We will make reasonable efforts to deliver orders within the agreed timeframe and will comply with all applicable statutory delivery obligations.

Some orders may be fulfilled by third-party logistics providers or shipping partners.

Where applicable, import duties or taxes not collected at checkout will be disclosed in accordance with applicable law.

If your order is delayed, lost, or delivered incorrectly, please contact us so we can investigate and provide an appropriate resolution.

Email: info.leyvuna@gmail.com

6. Returns, Refunds and Cancellations

Returns and refunds are governed by our Refund Policy and applicable consumer protection legislation.

United Kingdom

Eligible customers generally have the right to cancel an online purchase within 14 days of receiving their goods, without providing a reason.

Customers must notify us of their decision to cancel within the applicable cancellation period and generally have a further 14 days to return the goods.

Where the legal right of cancellation applies, refunds will be processed within the timeframe required by law, including eligible standard delivery charges.

Certain sealed products that are unsuitable for return due to health protection or hygiene reasons may be exempt from cancellation rights once unsealed, where the statutory exemption applies.

Opening ordinary external packaging does not automatically remove a customer's legal cancellation rights.

Australia and New Zealand

Customers retain all rights and remedies available under applicable consumer guarantees and consumer protection laws.

We are not generally required to accept a return solely because a customer changes their mind, unless our published Refund Policy provides otherwise.

Hygiene and Product Condition

For voluntary returns, products may need to be unused, in their original condition, and with appropriate hygiene seals intact, as specified in our Refund Policy.

These conditions do not restrict statutory rights relating to faulty, damaged, unsafe, or incorrectly described products.

Customers may be asked to provide photographs to help us assess damaged or defective items, but photographs are not an absolute condition for exercising statutory rights.

Return shipping costs for voluntary change-of-mind returns may be the customer's responsibility, as disclosed in our Refund Policy. This does not affect our obligations where applicable law requires us to cover return costs.

For full details, please refer to our Refund Policy.

7. Consumer Rights and Product Guarantees

We are committed to providing products that meet applicable quality, safety, and consumer protection standards.

If a product arrives defective, damaged, unsafe, or materially different from its description, customers may be entitled to a repair, replacement, refund, or other remedy under applicable law.

These rights may include protections under:

• The UK Consumer Rights Act 2015.

• The Australian Consumer Law.

• The New Zealand Consumer Guarantees Act 1993.

Any commercial warranty or satisfaction guarantee provided by Lyvuna is additional to, and does not replace, your statutory consumer rights.

8. Promotions, Discounts and Bundles

We may offer promotional discounts, multi-product bundles, complimentary gifts, or limited-time offers.

Promotional eligibility requirements and conditions will be displayed alongside the relevant offer.

Unless otherwise stated, separate promotional codes may not be combined.

If an order containing a bundle or promotional gift is partially returned, any refund adjustment will be calculated according to the clearly disclosed terms of the promotion and applicable consumer law.

We reserve the right to correct promotional errors and prevent fraudulent use of offers, without affecting customers' statutory rights or previously accepted orders.

9. Personal Information and Privacy

When you place an order or interact with our website, we may collect personal information necessary to process payments, fulfil orders, provide customer support, and operate our services.

Personal information is handled in accordance with our Privacy Policy and applicable data protection legislation.

We may use trusted service providers for payment processing, order fulfilment, delivery, analytics, and customer communications.

Please review our Privacy Policy for details of how personal information is collected, used, stored, and protected.

10. Website Use

You agree not to use our website for unlawful or unauthorised purposes.

You must not:

• Attempt to gain unauthorised access to our website or systems.

• Introduce malicious software, viruses, or harmful code.

• Use our website to conduct fraudulent transactions.

• Infringe intellectual property rights.

• Interfere with the security or proper operation of our services.

We may restrict access where necessary to protect our website, customers, or business, subject to applicable law.

11. Intellectual Property

All original content published on our website, including brand elements, logos, product descriptions, graphics, and other protected materials, belongs to Lyvuna or its respective rights holders.

Such content may not be copied, reproduced, distributed, or used commercially without the appropriate permission.

Nothing in these Terms transfers ownership of intellectual property to website visitors or customers.

12. Customer Reviews and Submitted Content

Customers may have the opportunity to submit product reviews, feedback, photographs, or other content.

By submitting content, you confirm that you have the necessary rights to share it and that it is accurate to the best of your knowledge.

You grant Lyvuna a non-exclusive licence to display and use submitted content in connection with our website and marketing, subject to applicable privacy and consumer protection laws.

We may moderate or remove unlawful, abusive, misleading, or otherwise inappropriate content.

We do not require customers to provide positive reviews and do not prohibit genuine negative feedback.

13. Third-Party Services

Our website is powered by Shopify and may use third-party applications, payment providers, analytics tools, and shipping services.

Certain third-party services may operate under their own terms and privacy policies.

Links to third-party websites are provided for convenience. We are not responsible for content or services on websites outside our control, except where liability is imposed by applicable law.

14. Limitation of Liability

We make reasonable efforts to keep our website accurate, secure, and available.

Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, Lyvuna will not be liable for losses that are not reasonably foreseeable or are unrelated to a breach of our legal obligations.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Nothing in this section restricts your statutory rights or remedies under applicable consumer protection laws.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in our business practices, legal requirements, or website functionality.

The latest version will be published on this page with an updated revision date.

Material changes will be communicated where required by law.

Changes will not retrospectively remove rights arising under orders already placed.

16. Governing Law and Disputes

These Terms are governed by the laws applicable to the business operating Lyvuna, subject to mandatory consumer protection rules.

Customers in the United Kingdom, Australia, New Zealand, and other applicable jurisdictions retain the benefit of mandatory legal protections available to them.

Nothing in these Terms prevents consumers from exercising rights before competent courts or authorities where permitted by applicable law.

If you experience a problem with an order, please contact us first so we can attempt to resolve the issue promptly and fairly.

17. Contact Information

For questions regarding these Terms of Service, orders, returns, or customer support, please contact:

Store name: Leyvuna

Email: info.leyvuna@gmail.com

Legal business name: Leyvuna

We aim to respond to customer enquiries as promptly as reasonably possible.

UK Cancellation Form

Customers in the United Kingdom may use the following optional form to exercise their statutory right of cancellation where applicable. You may also notify us by email without using this form.

To: Lyvuna — info.leyvuna@gmail.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:

Product(s):

Date ordered:

Date received:

Customer name:

Customer address:

Date of cancellation: